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ITIL® V3 Foundation Bridge Certification Course: A 2-Day Course |
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Course Overview | ||
ITIL® v3 Foundation Bridge Course is a one-day, instructor-led course introducing ITIL® v3, focusing on how it differs from ITIL® v2. This course |
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Covers the new service lifecycle approach to implementing new and changed services, | ||
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Outlines all changes to existing processes, | ||
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Outlines all changes to existing processes, | ||
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Prepares delegates for the ‘ITIL® v3 Foundation Bridging Certificate in IT Service Management’ examination held at the end of the day. | ||
| Objectives | |||
| To cover the changes in ITIL® v3, thus enabling participants to see the key differences and benefits within the new version. The focus will be on the new five-stage service lifecycle approach to implementing new and changed services as well as on understanding major new concepts, functions, processes and changes to existing processes. | |||
| Topics | |||
| ITIL® v3 overview; Drivers and links to v2; Key components of v3; Benefits of v3; RACI model and organizational business connections; Overview of lifecycle approach, core books and understandings: | |||
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Service strategy | ||
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Service design |
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| Service Catalogue Management, SLM, Availability Management, IT Service Continuity Management, Supplier Management, Information Security Management, and Capacity Management. | |||
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Service transition | ||
| Best Practices in Release Management, Change Management, Program/Project Risk Management, Service Asset and Configuration Management, CMS, DML and the Spares Store. | |||
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Service operation |
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| Incident, Problem, Event, and Access Management, Request Fulfilment and the Service Desk. | |||
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Continual service improvement | ||
| Review, Audit, and Metrics through the Continual Service Improvement; New/changed concepts, new definitions and terms. | |||
ITIL® v3 Foundation Bridge Examination |
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| A 20-question, multiple-choice, 30-minute proctored exam; candidates must get 13 or more answers correct to pass. | |||
| Target group | |||
| The people taking this class are ITIL® v2 Foundation-certified and interested in the new elements of ITIL® v3. This course gives candidates a fast track to a level of knowledge qualified for an ITIL® v3 Foundation certificate. | |||
| Prerequisites | |||
| Participants must hold the ITIL v2 Foundation Certificate in IT Service Management. Candidates must provide their ITIL® v2 Foundation certificate number upon registration. | |||
| This course leads to the ITIL® Service Managers certificate. The course deals with detailed process descriptions, practical implementation and improvement issues, organizational challenges in smooth IT Service Management and Delivery in a practical and case-study-oriented setting. | |||
ITIL ® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. |
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| Quick Contacts |
| For Enquires / Details : |
| Mr. Abhay Jangada |
| abhay.j@vinsys.in |
| itsm.f1@vinsys.in |
| Cell : +91-99606 18702 |
| Tel : +91-20-25458159 |
| View ITIL® Training Schedule |
| View ITIL® Service Managers Training Schedule |
| Coming Soon |
| - ITIL® V3 Managers Bridge |
| - ISO 20000 Foundation |
| - CobiT Foundation |
