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| Foundation Certificate in ITIL®V2 : ( 3 Days ) | |||
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About the course | ||
| The course is an intensive introduction to the ITIL® service management framework, covering all aspects of the service support and service delivery processes, along with the service desk function. It consists of short lectures, discussions, training on examination technique, mock examinations, and culminates in an invigilated exam on the third day. It provides a very good introduction to IT Service Management and offers excellent preparation for a Service Improvement Programme. | |||
| What will this course give you? | |||
| This course provides a solid foundation for those of you seeking an entry-level professional qualification in IT Service Management and this course is a requirement if you want to progress to an ITIL® Practitioner Course or an ITIL® Managers Course. It will give you thorough knowledge of the processes and functions that make up ITIL® Service Management Best Practice. | |||
| Whom is this course for? | |||
| Everyone who is working in any aspect of service management and anyone who needs a greater understanding and awareness of best practices in IT Service Management. | |||
| What is provided? | |||
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Comprehensive course materials | ||
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Mock exam questions | ||
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Lunch and refreshments | ||
| Topics covered | |||
Service desk |
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The Service Desk is the central point through which IT customers will interact with support. Having a central point of contact enables clearer information to be captured and documented and from this, more meaningful MI can be developed. |
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Service support |
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Service support processes are those that cover the day-to-day support, maintenance and provision of IT services. |
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Incident management | ||
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Problem management | ||
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Configuration management | ||
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Change management | ||
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Release management | ||
| Service Delivery | |||
Service Delivery covers all of the processes that are necessary to plan and deliver IT services. It also focuses on improving the quality of the IT services to be delivered. |
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Service level management | ||
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Financial management | ||
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Capacity management | ||
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IT service continuity management | ||
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Availability management | ||
| Prerequisites | |||
| There are no formal requirements for the course, but at least one year’s experience of the IT industry is recommended. | |||
| Examination | |||
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The course ends with a one hour ‘closed book’ multiple-choice paper with 40 questions. | ||
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Passing requires: 26 correct answers (65%) | ||
| ITIL ® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. | |||
| Quick Contacts |
| For Enquires / Details : |
| Mr. Abhay Jangada |
| abhay.j@vinsys.in |
| itsm.f1@vinsys.in |
| Cell : +91-99606 18702 |
| Tel : +91-20-25458159 |
| View ITIL® Training Schedule |
| View ITIL® Service Managers Training Schedule |
| Coming Soon |
| - ITIL® V3 Managers Bridge |
| - ISO 20000 Foundation |
| - CobiT Foundation |
