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| Foundation Certificate in ITIL®V3 : ( 3 Days ) | |||
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Course Description | ||
| This course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services. It is accredited by the APM Group (http://www.apmgroup.co.uk/), and follows the syllabus specified by them. | |||
| The ITIL®V3 foundation course culminates in an optional one-hour multiple-choice examination for the foundation certificate in IT Service Management Version 3 and this course is a prerequisite for further training in ITIL® Version 3 that leads to the ITIL® Diploma in IT Service Management. | |||
| The ITIL® Framework acts as a source of good practice in service management. ITIL® is used by organizations worldwide to establish and improve capabilities in service management. Service management is a set of specialized organizational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specializations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation’s capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that, by itself, has relatively low intrinsic value for customers. | |||
| Course Objectives | |||
| The purpose of the ITIL® Foundation certificate in IT Service Management is to obtain knowledge of the ITIL® terminology, structure and basic concepts and to comprehend the core principles of ITIL® practices for service management. The course covers the five core volumes which provide an end-to-end view of IT and its integration with business strategy. Those five core volumes are: | |||
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Service strategy provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organisation’s aims and strategies. | ||
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Service design provides guidance on the design of new or changed services for introduction into the live environment. | ||
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Service transition provides guidance on managing change along with risk and quality while ensuring IT Operations can manage those changes within the context of the ICT Infrastructure. | ||
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Service operation provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle in carrying out those processes which contribute to the optimisation of the services provided. | ||
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Continual service improvement looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimisation of the costs associated with service provision. | ||
Intended Audience |
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This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT services. |
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Course Prerequisites |
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Involvement in the provision or receipt of IT services | ||
| Course Delivery | |||
| The course is comprised of reading material, lecture sessions, short exercises which reinforce the knowledge gained, and practice examinations. Those delegates taking the certificate exam on the final day will need to plan and spend 90-120 minutes each evening on revision and sample examination questions. | |||
| Prerequisites | |||
| There are no formal requirements for the course, but at least one year’s experience of the IT industry is recommended. | |||
| Examination | |||
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The course ends with a one hour ‘closed book’ multiple-choice paper with 40 questions. | ||
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Passing requires: 26 correct answers (65%) | ||
| ITIL ® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. | |||
| Quick Contacts |
| For Enquires / Details : |
| Mr. Abhay Jangada |
| abhay.j@vinsys.in |
| itsm.f1@vinsys.in |
| Cell : +91-99606 18702 |
| Tel : +91-20-25458159 |
| View ITIL® Training Schedule |
| View ITIL® Service Managers Training Schedule |
| Coming Soon |
| - ITIL® V3 Managers Bridge |
| - ISO 20000 Foundation |
| - CobiT Foundation |
